Online Support
Existing Customers
Manage your existing auto loan account or set up automatic payments:
Sign In for existing auto loans
Auto Finance FAQs
New and Used Financing Applications
Questions about the status of an Auto Navigator Pre-qualification:
Sign In for Status
List of eligible dealers
Auto Navigator FAQs
Auto Refinance Applications
Questions about the status of a Refinance Pre-qualification:
Sign In for Status
Auto Refinance FAQs
Existing Customers
As we address the needs of our customers including those impacted by the COVID-19 situation, call wait times may be longer than usual. In an effort to give you the best customer experience possible, we encourage you to take advantage of our online self-service banking tools. In most cases this is the fastest and easiest option.
1-800-946-0332
FAX: 1-866-722-0410
UPDATED Business Hours:
Mon – Fri, 10 a.m. – 6 p.m. ET
24 hour automated assistance
New and Used Financing Applications
1-800-689-1789
Business Hours:
Mon – Fri, 9 a.m. – 9 p.m. ET
Sat, 10 a.m. – 7 p.m. ET
Auto Refinance Applications
1-888-263-4582
Business Hours:
Mon – Fri, 9 a.m. – 9 p.m. ET
Auto Finance Feedback
Submit an online ‘Auto Finance Feedback’ form to Capital One Auto Finance
Payments
(Please check your statement for the best address and fastest processing)
Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716
Overnight Payments
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754
Correspondence
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302
FAX: 1-866-722-0410
(Please include reference number)
