In A Year Combining 1918, 1929, 1968, Financial Services Leaders Talk Strategy

This year to me has been like 1918, 1929 and 1968 all wrapped into one. As financial services is central to our economy — and society — I held a September 10, 2020 conversation with four industry leaders to discuss their strategy; the Zoom audience was about 500. Here are some key lessons from these leaders on topics like the customer experience, diversity & inclusion, technology and the opportunity for transformation.

Chetan Kandhari, SVP, Chief Innovation Officer and Digital Officer, Nationwide Mutual Insurance Company talked about the concept of true dialogue, “We have to stop viewing things as a transaction but really as a constant engagement dialogue. Go away from episodic behavior to make sure we know the journeys we all want to be on, and the transaction is only part of that. This requires advanced analytics, it requires an emotional connection, and it requires the contextual information to make

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Mark Ballard: Despite new law, Louisiana’s auto insurance rates won’t go down next year; here’s why | Mark Ballard

Louisiana drivers will pay the highest prices for auto insurance in the nation next year despite having passed a sweeping tort reform law that was sold as a way to dramatically lower premiums by as much as 25%, an insurance industry executive, who was one of the primary forces behind the legislation, told a panel of primarily Republican businessmen and legislators, who helped pass the new law.

“Frankly, I think we’re going to be number one next year,” said Jeff Albright, head of the Independent Insurance Agents & Brokers of Louisiana. He was addressing the Aug. 6 meeting of Louisiana Economic Recovery Task Force, a group of mostly Republican businessmen and legislators put together by House Speaker Clay Schexnayder, R-Gonzales, and Senate President Page Cortez, R-Lafayette, to advise lawmakers and advocate policies.

Louisiana has had the nation’s second-highest auto insurance rates — the average here is $2,480 annually, according to

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