- baka debuted a conversational chatbot product for financial firms to integrate into their digital channels, complementing its existing AI applications.
- The move will be especially useful for smaller players’ digital transformations.
The off-the-shelf offering enables financial advisors, wealth managers, retail banks, insurers, and retirement providers to integrate an AI chatbot, Finextra reports. Launched in 2015, Abaka is a technology platform that provides AI solutions to financial firms of all sizes, and it has offices in the UK, France, Singapore, and the US.
Abaka’s chatbot promises to boost financial firms’ client engagement and satisfaction, and complements its existing products.
- Financial firms are keen to use chatbots to improve customer interactions, but they face implementation challenges. Forty-nine percent of global consumers say that AI interactions in insurance and banking provide better security and privacy around personal data than humans