In A Year Combining 1918, 1929, 1968, Financial Services Leaders Talk Strategy

This year to me has been like 1918, 1929 and 1968 all wrapped into one. As financial services is central to our economy — and society — I held a September 10, 2020 conversation with four industry leaders to discuss their strategy; the Zoom audience was about 500. Here are some key lessons from these leaders on topics like the customer experience, diversity & inclusion, technology and the opportunity for transformation.

Chetan Kandhari, SVP, Chief Innovation Officer and Digital Officer, Nationwide Mutual Insurance Company talked about the concept of true dialogue, “We have to stop viewing things as a transaction but really as a constant engagement dialogue. Go away from episodic behavior to make sure we know the journeys we all want to be on, and the transaction is only part of that. This requires advanced analytics, it requires an emotional connection, and it requires the contextual information to make

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Business leaders say global economy faces worst crisis in a century

  • Business leaders from the engagement group Business Twenty (B20) have called for urgent reforms to be made if the global economy is to recover from its worst crisis in a century due to the coronavirus pandemic.
  • “The global economy is in its worst state in a century,” warned Yousef Al-Benyan, chairman of the B20. 
  • B20 proposed 25 recommendations for the G-20 group that fall into three key areas, including empowering people, safeguarding the planet and shaping new frontiers.
  • Visit Business Insider’s homepage for more stories.

Top business leaders around the world say the global economy is experiencing its worst crisis in one hundred years and have called for urgent reforms to be implemented in the G-20 summit hosted by Saudi Arabia in November.

The Business Twenty (B20), an engagement group of high-level CEOs worldwide seeking to represent the business community, put forward 25 policy recommendations on Monday for the meeting

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