Insider Intelligence launches financial services market research

Insider Intelligence, the combined research firm of BII and eMarketer, will be launching Financial Services coverage in Q4 after much preparation throughout 2020. We spoke to Research Director Dan Van Dyke to discuss what clients and readers can expect from Financial Services.

Q: What’s new with Financial Services coverage from Insider Intelligence? 

DVD: We’ve been hard at work on a new Financial Services research vertical focus that we’re gearing up to launch to clients soon. I’m excited to finally talk publicly about it. 

Earlier this year, eMarketer joined with Business Insider Intelligence to launch our combined company: Insider Intelligence. Since then, priority No. 1 has been launching a larger financial services offering, which will include our best research from both of these teams.

This year has brought a lot of change, but our commitment to expand our financial service research has only grown. We’ve nearly doubled our team to bring

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Betterment launches phone insurance with Sure partnership

  • Betterment teamed up with tech company Sure to offer phone insurance.
  • And to further differentiate its offering and enhance its competitive advantage, it should look to add more insurance options.

The US-based digital wealth manager has teamed up with tech company Sure to offer phone insurance, per a press release. Customers of Betterment Checking—the startup’s checking account and accompanying debit card—can purchase coverage for phone damage or theft, as long as they pay their monthly phone bill using a Betterment Visa debit card.

eToro debit card launching soon

Betterment is moving into phone insurance.

Business Insider Intelligence


While the claims process is supported by Sure’s platform, the insurance policy is being provided by an undisclosed global insurance company, and customers will receive up to $600 per claim, with a maximum of two claims per 12-month period and a $50 deductible for each claim.

Betterment Checking only launched a few months ago, and enhancing the offering

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Abaka launches Chatbot as a Service solution for financial firms

  • baka debuted a conversational chatbot product for financial firms to integrate into their digital channels, complementing its existing AI applications.
  • The move will be especially useful for smaller players’ digital transformations.

The off-the-shelf offering enables financial advisors, wealth managers, retail banks, insurers, and retirement providers to integrate an AI chatbot, Finextra reports. Launched in 2015, Abaka is a technology platform that provides AI solutions to financial firms of all sizes, and it has offices in the UK, France, Singapore, and the US.

Reported benefits of using AI interactions for global banking and insurance customers

Abaka launches Chatbot as a Service solution for financial firms.

Business Insider Intelligence


Abaka’s chatbot promises to boost financial firms’ client engagement and satisfaction, and complements its existing products.

  • Financial firms are keen to use chatbots to improve customer interactions, but they face implementation challenges. Forty-nine percent of global consumers say that AI interactions in insurance and banking provide better security and privacy around personal data than humans
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ServiceNow launches latest Now Platform, telecom and financial services workflows

ServiceNow launched a new version of its Now Platform, code-named Paris, with editions for telecommunications and financial services as well as workflows for business continuity, hardware asset management and legal services delivery.

The company, which is gunning to be the “platform of platforms” to automate enterprise workflows, has seen strong growth due to digital transformation as well as management of COVID-19 back-to-work plans. Also: ServiceNow launches four-app suite to manage the move back to the office

“The 21st century enterprise is different. It has to be nimble, intelligent and drive employer and customer loyalty,” said ServiceNow CEO Bill McDermott. “And it has to be self-funding with time to value in weeks to months.”

McDermott’s argument is that the COVID-19 pandemic has exposed weak links and silos in enterprise value chains. For instance, companies can’t be agile when they have a bunch of systems that specialize in one task, say sales,

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