To manage your account online and make payments online, you’ll first need to setup a MyCarMax account. NOTE: this will include an email verification step. The email can take up to one hour to be delivered. Once you have a MyCarMax login, you will need your CarMax Auto Finance account number (which is listed on your welcome email or letter sent shortly after purchase). Simply log into MyCarMax, click on the “set up new account,” and follow the instructions. If you have any trouble setting up your online account, you can contact our Customer Service team at (800) 925-3612. Please write your account number on all forms of payment.
Monthly payments sent by U.S. Mail should be sent to:
CarMax Auto Finance
P.O. Box 3174
Milwaukee, WI 53201-3174
In order to make an additional principal-only payment, you must write your account number and “principal-only payment” on the form of payment.
Final payoffs sent by U.S. Mail should go to:
CarMax Auto Finance
Attn: Payoff Department
P.O. Box 440609
Kennesaw, GA 30160
Final payoffs sent by express mail or overnight delivery should go to:
CarMax Auto Finance
Attn: Payoff Department
225 Chastain Meadows Court
Suite 210
Kennesaw, GA 30144
Western Union
You may go to any Western Union location to have your payment sent to us. Call (800) 238-5772 to find the nearest location. You will need to reference our city code, “CarMax,” along with the state code of “Georgia.” Please be sure to include your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. Western Union may charge a fee for this service.
MoneyGram® ExpressPayments® service
You may go to any MoneyGram retail agent location to have your payment sent to us. Call 1-800-MoneyGram to find the nearest location. At the agent location, please provide the clerk with the following: Receive Code “4645,” company name “CarMax,” city “Kennesaw,” state “GA,” and your account number to ensure proper posting. We typically receive and post these payments to your account within one full business day. Our business days are Monday-Friday. MoneyGram may charge a fee for this service.
Please note: We recommend mailing your payment 7 to 10 days before your due date to ensure that we receive it on time.
