BT Business Terms | Our Terms and Conditions

If you can’t find your terms listed here, please refer to the Legacy dropdown above. Please note that BT Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under […]

If you can’t find your terms listed here, please refer to the Legacy dropdown above.

Please note that BT Mobile and EE Mobile are provided under separate terms. If you’ve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below.

BT Mobile

Your terms for BT Business Mobile Service

The following documents make up your contract for BT Business Mobile Service:

– the schedule and annexes that you can find below:

– BT Business Mobile Schedule to the General Terms;

– BlackBerry Annex to the BT Business Mobile Schedule – this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express;

– On Site Transmission Equipment Annex to the BT Business Mobile Schedule – this applies if you have ordered any On Site Transmission Equipment;

– MobileIron Services Annex to the BT Business Mobile Schedule – this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services:

– any Statement of Requirements where you have ordered On Site Transmission Equipment;

– any Charges Schedule;

– any Order;

– the BT Price List

– The General Terms which you can find:

– If you have received a Charges Schedule at: General Terms on Global Services

– If you have not received a Charges Schedule at: General Terms dropdown above

Main Conditions – Conditions for BT Business Services PDF 174KB

BT One Phone SME

BT One Phone SME Schedule to the General Terms  PDF 361KB

SIP Networks Annex to the BT One Phone SME Schedule PDF 156KB

Convergence Services Annex to the BT One Phone SME Schedule PDF 154KB

BlackBerry Annex to the BT One Phone SME Schedule PDF 165KB

MobileIron Cloud Service Annex to the BT One Phone SME Schedule PDF 169KB

One Phone Portal Annex to the BT One Phone SME Schedule PDF 157KB

Onsite Mobile Networks Annex to the BT One Phone SME Schedule PDF 148KB

Private Voice and Data Extra Annex to the BT One Phone SME Schedule PDF 157KB

Signal Assist Annex to the BT One Phone SME Schedule PDF 143KB

Recording Extra Annex to the BT One Phone SME Schedule PDF 148KB

BT One Phone (this may be referred to as BT One Phone Corporate)

BT One Phone Schedule to the General Terms PDF 345KB

SIP Networks Annex to the BT One Phone Schedule PDF 156KB

Convergence Services Annex to the BT One Phone Schedule PDF 154KB

BlackBerry Annex to the BT One Phone Schedule PDF 166KB

MobileIron Cloud Service Annex to the BT One Phone Schedule PDF 170KB

One Phone Portal Annex to the BT One Phone Schedule PDF 157KB

Onsite Mobile Networks Annex to the BT One Phone Schedule PDF 148KB

Private Voice and Data Extra Annex to the BT One Phone Schedule PDF 158KB

Signal Assist Annex to the BT One Phone Schedule PDF 144KB

Recording Extra Annex to the BT One Phone Schedule PDF 148KB

BT One Phone Office and Professional

Service Schedule for BT One Phone PDF 436KB

Service Schedule for BT One Phone – on or after 1 December 2017 PDF 436KB

Annex to the Service Schedule for BT One Phone – BlackBerry PDF 331KB

Annex to the Service Schedule for BT One Phone – MobileIron Cloud Service PDF 331KB

Annex to the Service Schedule for BT One Phone – for the BT One Phone Portal PDF 289KB

Annex to the Service Schedule for BT One Phone – BT Signal Assist PDF 278KB

Annex to the Service Schedule for BT One Phone – Recording Extra PDF 210KB

Annex to the Service Schedule for BT One Phone – Onsite Mobile Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Onsite SIP Network PDF 305KB

Annex to the Service Schedule for BT One Phone – Private Voice Extra and Private Data Extra] PDF 395KB

BT One Phone – Flexible Caller Line Identity (CLI) Extra – Order Form PDF 290KB

Mobile Service (Business) – On or after 1st August 2016

BT Business Mobile Schedule to the General Terms PDF 395KB

BlackBerry Specific: Annex to the BT Business Mobile Schedule PDF 168KB

On Site Transmission Equipment: Annex to the BT Business Mobile Schedule PDF 174KB

MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule PDF 173KB

BT Mobile Manager: Annex to the BT Business Mobile Schedule PDF 159KB

BT Field Force Automation Services

BT Field Force Automation Purchased Equipment and Software Schedule PDF 206KB

BT Field Force Automation Support Services Annex PDF 183KB

Other

Conditions of Sale – Mobile Devices PDF 283KB

Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) – Mobile Devices PDF 121KB

Conditions for the Provision of Devices for Customer Evaluation PDF 119KB

Service Schedule for BT Mobile Device, Application, Content and E-Mail Management PDF 268KB

Appendix to the Contract for BT Business Mobile Service PDF 224KB

Appendix to the Contract for BT One Phone Connect PDF 379KB

EE Mobile

EE Mobile is made up of:

– General Terms and Conditions (GTs)

– EE Mobile Schedule

– Order Form

In addition the following documents may also apply:

– Solutions Terms

– Solution Description

– Statement of Requirement

– Contract Change Note (CCN)

– EE Price Guide for Large Business  

EE Mobile Schedule PDF 254KB

Solution Terms for 4G Public Wifi in Box PDF 182KB

Solution Terms for Additional Network Equipment PDF 175KB

Solution Terms for Connected Vehicle PDF 168KB

Solution Terms for Customised Apps PDF 165KB

Solution Terms for Lone Worker from EE (Peoplesafe) PDF 169KB

Solution Terms for Lone Worker SIM Only Service Plan PDF 144KB

Solution Terms for Mobile Device Management PDF 177KB

Solution Terms for Mobile Voice VPN PDF 166KB

Solution Terms for On-site Support (Employees Transferring) PDF 159KB

Solution Terms for On-site Support (No-Employees Transferring) PDF 153KB

Solution Terms for Rapid Site PDF 226KB

Solution Terms for Service Add-Ons PDF 268KB

Solution Terms for Service Relationship Management PDF 371KB

Solution Terms for Signal Booster PDF 274KB

Solution Terms for Tailored End to End PDF 360KB

Solution Terms for Tailored Set Up PDF 256KB

Solution Terms for Total Resource (Employees Transferring) PDF 390KB

Solution Terms for Total Resource (No Employees Transferring) PDF 381KB

Ofcom General Condition 9.2 Additional Information PDF 348KB

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