SignVideo is available Monday to Friday, 8am to 6pm and you’ll need to have a computer or device with one of the following operating systems:
- iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
- IE 9-11 or Firefox (for Windows), Safari for Mac
- Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)
The first time you use SignVideo, you’ll be asked to install technology called a plug-in on your computer or to download the SignVideo app if you’re using a tablet or smartphone. It will help with the video quality and make sure your calls are secure. You only need to do this once.
Once installed, return to this website and click on the SignVideo links below. You’ll be taken to a new window and connected via a secure video link to a fully qualified and NRCPD registered interpreter. Tell them that you want to speak to NatWest.
Before you call, get together any account details or information that you’ll need to identify yourself. That way, we’ll be able to get you to the right person quickly.
Start Using SignVideo
Things you need to know:
This service is available for all account servicing, and we’ll be able to help with many of your day to day banking queries and transactions. Remember, please be cautious with your personal details. We’ll never ask you to disclose your PIN, or full password. The interpreter will help deal with your request in a safe and secure way.
Your video call is relayed in real time using secure technology. However, we may record the voice conversation between your interpreter and NatWest for training and monitoring purposes.
Where to get help:
For troubleshooting or technical guidance about SignVideo, please contact [email protected].